Grievance Procedure

At Live Recoveries we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. As such, should you have any comments or complaints regarding the administration of a case, then in the first instance you should contact the Insolvency Practitioner at the address shown on our website.

If you consider that we have not dealt with your comments or complaint appropriately you, then put details of your concerns in writing to The Complaints Officer, Live Recoveries, Wentworth House, 122 New Road Side, Horsforth, LS18 4QB . This will formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior member of staff unconnected with the appointment.

However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may ask for the complaint to be referred to the appropriate regulatory body that licences the Insolvency Practitioner concerned. Any such complaints should be addressed to IP Complaints, The Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA. The name of the Insolvency Practitioner’s licensing body will be contained in any formal correspondence from him.

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